General contracting terms

INFORMATION PREVIOUS TO THE CONTRACTUAL PROCESS

The present website www.macawcosmetics.com is the property of MACAW PARTNERS SL whose CIF is B87598504 and registered office is Avenida M40 Nº5 (B13) 28925, MADRID.

The General Contracting terms regulate the distance selling relationship between MACAW PARTNERS SL and the user or client, in compliance with the legal clauses, specifically, Law 7/1998, from the 13th of April, regarding the General Contracting Terms, Law 3/2014, from the 27th of March, which led to the modification of the rewritten General Law for the Defence of consumers and Users, the Organic Law 15/1999, from the 13th of December, regarding the Protection of Personal Data, Law 7/1996, from the 15th of January, regarding the Ordinance of Retailer Commerce, and Law 34/2002, from the 11th of July, regarding Information Society Services and Electronic Commerce.

MACAW PARTNERS SL reserves the right to perform the modifications it feels appropriate, without prior notice, of the General Terms. These modifications can be made through its websites in any way that is permitted by the law and they must be complied during the period of time in which they are published on the website and until they are not modified in a valid manner subsequently. Notwithstanding, MACAW PARTNERS SL reserves the right to apply, in certain cases, Particular Contracting Terms which hold a preference over the present General Terms when considered appropriate, announcing them in an opportune manner and at an opportune time.

The objective of the website is to offer and publish the sale of all types of cosmetics. The duration of the contract will remain connected to the delivery of the product without harming the right to waiver.

As a user or client he/she declares knowing, understanding and accepting the terms of use and the general contracting terms. Likewise, he/she declares she is of legal age and has the necessary legal capacity to access MACAW PARTNERS SL’s website and contract through these.

To acquire our products, you can visit the corresponding section of our online store.

Once the purchasing process is completed you will receive a confirmation via an email. It is indispensable that during the purchasing process the user indicates a valid email address. If 24 hours after the order is completed you don’t receive any confirmation, get in touch with MACAW PARTNERS SL on our customer service phone number or by sending an email to hello@macawcosmetics.com.

Once the client receives the product at the indicated address, he/she will receive an invoice or copy of the order.

OFFER AND VALIDITY

In the case of a product that is on offer, the price of the offer and its validity will always appear next to the essential characteristics.

 In compliance with the current regulations MACAW PARTNERS SL offers information about all of the articles that are for sale, their characteristics and price. However, MACAW PARTNERS SL reserves the right to withdraw, replace or change the products that it offers on its website, simply by changing its content. Therefore, the products on offer in each moment on the website will be regulated by the current General Contracting Terms in each case. Likewise, the company will have the ability to stop offering an access to the aforementioned products without prior notice and at any time. 

ESSENTIAL CHARACTERISTICS OF THE PRODUCTS

The products on offer on our online store include a photo and its essential characteristics; this information is obtained from the manufacturer itself. The colour of the product which can be observed on the photo isn’t binding. It can be identified in the characteristics.
 

GUARANTEES

 All of the products offered on the website have the commercial guarantee of the supplier itself. MACAW PARTNERS SL has an after-sales service, while the guarantee period is valid, which the client will be able to execute by getting in contact with the MACAW PARTNERS SL establishment and its after-sales service by email to hello@macawcosmetics.com or by contacting the established places by the supplier itself. In case of doubt you can phone customer service or hello@macawcosmetics.com.

 

PRICES 

All of the products indicate the price in Euros and include the Value Added Tax (VAT).

If any other tax were applicable it would be indicated.

DELIVERY COSTS

MACAW PARTNERS SL only does deliveries to Spain (except Canary Islands, Ceuta, Melilla and baleares), and charges a total of 5 euros for premium delivery costs and 3,5 euros for standard delivery costs.

Delivery costs include transport, insurance and customs clearance. For deliveries to countries that don’t belong to the European Union, customs costs aren’t included at the destination nor are other taxes (customs duty); it is the recipient who must pay in cash to receive the merchandise.

The recipient will be responsible for all of the importation costs and tax that is generated at the destination’s customs, either if the merchandise is handed in to him/her or if he/she doesn’t take care of it.

We will attempt to deliver the order in the least amount of time possible, but the recipient must keep in mind the regulation of the country of destination for the importation of the requested articles, since MACAW PARTNERS SL has no responsibility in this aspect. MACAW PARTNERS SL won’t be imputable either for the effects produced by strikes, war conflicts or other circumstances that are beyond its control. 

MACAW PARTNERS SL won’t be responsible for the delays in customs clearance or if the local authorities decide to confiscate any element that forms a part of the delivery.

 

DELIVERY OF THE ORDER 

Once the Delivery Confirmation is sent, the Product will be delivered to the address that the user indicated when carrying out the Order in period of between one and seven (1-6) working days from the moment it leaves the MACAW PARTNERS SL warehouse.

MACAW PARTNERS SL doesn’t take responsibility if the Product isn’t delivered as a consequence of the information provided by the User being false, inexact or incomplete or if the delivery can’t be completed because of external circumstances that affect the delivery company which has been assigned, such as the absence of the User or the retention of the Product in Customs.

The delivery deadlines are approximate, although MACAW PARTNERS SL tried to adjust to them.

 

PAYMENT METHODS AND EXECUTION OF THE ORDER

The client can pay his/her order in any of the following methods. During the purchase process he/she must indicate his/her election:

 

VISA CREDIT OR DEBIT CARD, VISA or MASTERCARD

 

All of the operations that imply the transmission of personal or bank details are performed in a safe setting, a server based on standard security technology (Secure Sockets Layer). All of the information that you pass on to us is cyphered through the network.

Likewise, your credit card details are introduced directly into the bank’s website, on the POS (Point of Sale Terminal) and aren’t introduced ore registered in any of MACAW PARTNERS SL’s servers.

 

By paying with VISA or MASTERCARD the following details will be requested: card number, expiry date and the Card Verification Value which coincides with the last three digits of the number which appears on the back of your VISA OR MASTERCARD, enabling thereby greater guarantees regarding the security of the transaction.

 

This payment method is only valid on the website.

If the payment of a purchase has been charged in a fraudulent manner or inappropriately using the number of a card, the holder can demand the immediate cancellation of the charge. In this case, the corresponding charge will be reimbursed into the holder’s account as soon as possible.

However, if the purchase has been carried out by the card holder and the demand of a refund doesn’t come as a consequence of having exercised the right to waiver and, therefore, he/she has inappropriately demanded the cancellation of the corresponding charge, he/she will be obliged to compensate MACAW PARTNERS SL for the damages caused as a consequence of the aforementioned cancellation. 

Paypal

Enables sending payments on internet in a secure and comfortable way. PayPal’s network is based on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. Paypal offers a service that is specifically thought for those who aren’t satisfied with traditional payment mechanisms.

More information on Paypal. http://www.paypal.com.

MACAW PARTNERS SL commits to deliver the order in a maximum of 30 days, starting the day after the order.

The availability of the products offered by MACAW PARTNERS SL can vary depending on the demands of clients. Despite the fact that MACAW PARTNERS SL updates its stock regularly, the product that is requested by the client could be sold out in that moment. In the case of no execution because of unavailability, MACAW PARTNERS SL will notify the client in the moment it is aware of the situation through email. The period of this communication will never surpass a maximum of 30 days. MACAW PARTNERS SL can offer the double option of: supplying the client, without an increase in price, a product with similar characteristics or with superior quality, or barring justified and demonstrable reasons by MACAW PARTNERS SL in that same period of time, returning the amount paid for the cancelled order. In the event that MACAW PARTNERS SL doesn’t pay this amount in the indicated period of time, the buyer can demand that he is paid double the amount without harming his/her right to compensation.

 

REFUNDS AND CLAIMS

 

The buyer will have a minimum period of 14 days to desist; from the day the customer receives the product, after indicating the reasons.  The exercise of the right of withdrawal must be made by means of notification by telephone communication, by e-mail to hello@macawcosmetics.com, sending a letter to our address Avenida M40 Nº15 (B13) 28925, Madrid.  Pursuant to article 103 of Law 3/2014, dated March 27, which amends the consolidated text of the General Law for Defence of Consumers and Users, supplies of services or goods made according to the specifications of the Consumers or clearly personalized, or which, by their nature, can not be returned or can deteriorate or expire quickly, are exempt from withdrawal.

 

MACAW PARTNERS SL ONLY will return when:

  • Product defective or wrong. In the event that the product is not in good condition, the causes attributable to it, are not the consequences of the customer or the product is wrong, the product will be entitled to the return of the product, informing MACAW PARTNERS SL of the reason for the return through any of the means provided in the present contracting conditions, and at no cost to the client. This return due to defect or poor state of the product will not be considered a right withdrawal.

 MACAW PARTNERS SL undertakes to assume the cost of the return and to return the product for a new one according to the conditions accepted at the time of the sale.  If the client wishes to file a claim, the establishment of MACAW PARTNERS SL is located at Avenida M40 Nº15 (B13) 28925, Madrid, or via e-mail at hello@macawcosmetics.com.

JURISDICTION

Likewise, MACAW PARTNERS SL reserves the right to file any civil or criminal actions it deems appropriate due to improper use of its website and contents or for non- compliance with these conditions.

The relationship between the user and provider shall be governed by current legislation and application in Spanish territory.  If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction complying with the rules on jurisdiction and this regard. MACAW PARTNERS SL has its registered office in MADRID, Spain.

 


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